USER AGREEMENT

Effective as of April 1, 2025

This User Agreement (hereinafter referred to as the “Agreement”) governs the relationship between UFO.Hosting LLC (Tax ID: 5043089443, Primary State Registration Number: 1255000011540) (hereinafter referred to as the “Provider”) and an individual or legal entity intending to use the services and solutions provided by the Provider (hereinafter referred to as the “Customer”).

Please read this Agreement carefully. It constitutes a public offer under Article 435 and Clause 2 of Article 437 of the Civil Code of the Russian Federation. By registering in the Control Panel of your Customer Account and upon the earliest of the following events: (i) funding your Account Balance, or (ii) starting to use any of the services (service usage is deemed to begin upon its activation, including by the Provider upon the Customer’s request), you confirm that you have fully read, understood, and unconditionally accepted this Agreement, as per Article 438 of the Civil Code of the Russian Federation. You thereby confirm that this Agreement has been concluded between the Parties and express your intent to use the services provided by the Provider.
If you do not agree with the terms of this Agreement, you must not register in the Control Panel, fund your Account Balance, or use any services offered by the Provider. If the Provider makes any amendments to the Agreement and you do not agree with them, you must discontinue using the services.

DEFINITIONS

Terms used in this Agreement but not defined herein shall be interpreted in accordance with applicable law. If a term is not defined in legislation, it shall be interpreted according to established practice and its commonly understood lexical meaning.

Service Balance – A record in the Control Panel reflecting the financial interactions between the Provider and the Customer regarding a specific service. The Service Balance increases by the amount transferred from the Customer’s Account Balance as a prepayment, and decreases based on the cost of the rendered service.

Customer Account Control Panel / Control Panel – A web interface used for managing services and solutions.

Technical Site / Data Center – A specialized facility used for hosting servers and other equipment.

Ticket System – A messaging system for communication between the Customer and the Provider via a built-in form within the Control Panel.

Service Usage Policy – An annex to this Agreement, which forms an integral part thereof. It outlines the Customer’s actions (or inactions) that may cause harm to the Provider, its representatives, equipment, clients, or third parties. Matters not covered in the Service Usage Policy shall be governed by this Agreement.

Account – Identification data used to recognize the Customer when providing services. Customer account data includes a username (login) and password for accessing the Control Panel.

Notification Center – A feature of the Control Panel interface that displays notifications for the Customer, including changes to documents, promotions, planned maintenance notices, and other announcements.

1. SUBJECT OF THE AGREEMENT

1.1. This Agreement governs the use of the services and solutions provided by the Provider to the Customer, including but not limited to hosting services and other related services, as well as access to third-party service providers (hereinafter referred to as the “Services”). The Provider delivers the Services in accordance with this Agreement and subject to the specific Service Terms published on the Provider’s official website: https://ufo.hosting.

A complete list of Services is available at:https://ufo.hosting/

2. RIGHTS AND OBLIGATIONS OF THE PARTIES

2.1. Provider’s Rights and Obligations

2.1.1. The Provider shall grant access to the Control Panel via a secure protocol and only after Customer identification.

2.1.2. The Provider reserves the right, throughout the term of this Agreement, to request additional information and/or verification of the Customer’s details provided during registration in the Control Panel.

2.1.3. The Provider shall notify the Customer at least two (2) calendar days in advance of any planned maintenance that may result in service unavailability or power outages. Interruptions caused by such maintenance are not subject to compensation.
2.1.4. The Provider reserves the right to suspend Services, block access to the Control Panel, reject new Service requests, or deny Service renewal in the following cases:

Violation by the Customer of this Agreement, the Service Usage Policy, or individual Service Terms;
Suspicion of Account compromise, including violation of Section 3 of the Service Usage Policy;
Failure or refusal by the Customer to assist in investigations as outlined in clause 2.2.2 of this Agreement;
Receipt of an official order from a government authority requiring suspension of Services;
Customer’s use of Services may cause harm to the Provider, its clients, or third parties, or may disrupt technical or software systems;

Other cases as described in this Agreement, the Service Usage Policy, or specific Service Terms.

Service suspension due to violations does not exempt the Customer from their obligations under the Agreement.

2.1.5. Downtime resulting from the above reasons shall not be considered a breach of the Provider’s obligations under the Agreement.

2.1.6. To verify compliance with security requirements, the Provider reserves the right to periodically scan public services hosted on Customer resources using specialized software or other available tools.

2.1.6.1. For the purpose of preventing network and information security incidents, including distributed denial-of-service (DDoS) attacks, the Provider may, without prior notice, impose limitations on public IP addresses. These may include port blocking, bandwidth restrictions, and limitations on UDP amplification services. A full list of blocked ports and restrictions is available upon request.

2.1.7. The Provider may independently update the Customer’s company details in the Control Panel if discrepancies are found between the information in the Panel and data from the Federal Tax Service of the Russian Federation.

2.1.8. In case of Agreement termination and/or non-payment, the Provider reserves the right to delete all Customer data hosted on Provider infrastructure or processed using its Services.

2.2. Customer’s Rights and Obligations

2.2.1.The Customer agrees to pay for the Services on time and in accordance with the terms specified in this Agreement, pricing plans, and other applicable agreements.

2.2.2. The Customer shall assist the Provider in investigating service interruptions, security issues, and suspected violations of the Agreement.

2.2.3. The Customer must keep their login and password for the Control Panel confidential. The Customer bears full responsibility for the loss, disclosure, or unauthorized use of their credentials.

2.2.4. The Customer shall promptly address security vulnerabilities identified by the Provider.

2.2.5. The Customer must notify the Provider of any changes to their contact person, billing information, phone number, email address, or other account-related data.

2.2.6. The Customer must ensure the security and relevance of their hardware and software, and comply with the Agreement and software license terms published at https://ufo.hosting.

2.2.7. Only licensed software may be installed on Provider infrastructure. The Customer is solely responsible for its legality.

2.2.8. The Customer is responsible for information security and for organizing timely data backups when using the Provider’s Services.

2.2.9. If the Customer is a legal entity, they must notify the Provider within 5 (five) business days of any change in company name, address, tax details, or authorized representative.

2.2.10. A legal entity must notify the Provider in writing at least 30 (thirty) calendar days in advance of termination of business operations. Failure to do so may result in forfeiture of any remaining balance.

2.2.11. If the Customer is a sole proprietor, they must notify the Provider in writing at least 30 (thirty) calendar days in advance of ceasing business operations.

3. SERVICE FEES, ORDERING, ACCOUNTING, AND PAYMENT PROCEDURE

3.1. The Customer selects and orders Services through the Customer Account Control Panel. To order a Service, the Customer must top up their Account Balance and/or specific Service Balance with the minimum amount required for the Service to be rendered.
3.2. The cost of Services is determined by the pricing plans published on the Provider’s website at https://ufo.hosting. By ordering Services, the Customer confirms they are familiar with and agree to the published rates. All prices are in Russian rubles and include VAT, unless otherwise specified.
3.3. The Customer shall pay for Services in full without any deductions or tax withholdings.
3.4. Unless otherwise provided by this Agreement or individual Service Terms, Services are to be prepaid for no more than one (1) calendar month. Payment can be made using any available method offered in the Control Panel, including invoicing. Invoices can be generated directly in the Control Panel. Services are only provided if the Customer’s Account Balance is positive and there is no outstanding debt.
3.5. Within 5 (five) business days after the end of the billing period, the Provider shall issue an invoice and a service completion certificate, or a Universal Transfer Document (UTD), addressed to the Customer. Alternatively, the documents may be published as electronic copies in the Control Panel. The billing period is defined as one calendar month.
If using electronic document exchange (EDI), documents will be sent within 10 (ten) business days after the end of the billing period.
3.6. The Customer may choose or change the method for receiving such documents (invoice, service certificate, or UTD) in the Control Panel at any time. The Parties may exchange documents via electronic document interchange systems (EDI) provided one of the following actions is completed:

The Customer selects an appropriate document delivery method in the Control Panel;
The Customer accepts an EDI invitation from the Provider;
The Customer sends an EDI invitation to the Provider.

The Parties exchange documents via EDI over telecom channels, in compliance with applicable Russian legislation. The Provider may suspend EDI if required information is missing.
3.7. The service certificate or UTD is considered accepted by the Customer and the Services rendered in full unless the Customer raises objections within 5 (five) business days after the billing period ends.
3.8. If the Customer is not a resident of the Russian Federation, the total amount of this Agreement shall not exceed 10,000,000 RUB (ten million rubles) throughout the validity period.
3.9. The volume of Services consumed shall be determined solely by the Provider’s internal accounting data. Charges are based on data collected by the Provider’s metering equipment and the Customer’s confirmed orders.
3.10. The Provider may unilaterally change pricing and service terms by giving at least 5 (five) calendar days’ prior notice. If the Customer disagrees, they must stop using the Services from the date the changes take effect.
3.11. Payments to the Provider must be made in Russian rubles via bank transfer or supported payment systems to the Provider’s account.
3.12. The Customer is solely responsible for the accuracy of payment details. If the Provider’s banking information changes, the Customer bears the risk of using outdated information after it has been updated on the website.
3.13. A bank transfer is considered confirmed upon receipt of the corresponding notification from the Provider’s bank and serves as the basis for crediting funds to the Customer’s Account Balance.
3.14. Usage of Services is tracked using the Provider’s established billing units. Services begin once activated by the Provider, provided sufficient funds are available. Some Services may require additional approval, as specified in the respective Service Terms.
3.15. If Services are paid by a third party on behalf of the Customer:
For individuals, a notarized power of attorney must be provided;
For legal entities, the payment order must state: “Payment for [Customer name], Account No. [Account Number],” or a written confirmation must be submitted by the payer.
No funds will be credited until these requirements are met.
3.16. If the Customer cancels Services before the end of the paid period, the Provider will refund only full unused months. The amount paid for the current month is non-refundable.
3.17. The Customer may enable automatic top-up of their Account and/or Service Balance (“Auto Top-Up”) via the Control Panel. This involves saving bank card details and setting the amount, date, or threshold that will trigger the next payment. By enabling Auto Top-Up or saving a bank card for quick payments, the Customer agrees to automatic debits without further consent. Disabling Auto Top-Up and deleting card details must be done manually via the Control Panel.
3.18. As needed, the Parties may reconcile financial records by preparing a bilateral reconciliation statement. This document may be exchanged via EDI, the Ticket System, or as a hard copy. If no objections are raised within 15 (fifteen) business days of receiving the statement, it is deemed accepted and signed.

4. CONFIDENTIALITY

4.1. The Parties confirm that all information exchanged before and after the execution of this Agreement is considered confidential. This information is deemed valuable, not subject to public disclosure, and constitutes business and/or trade secrets. It has actual or potential commercial value due to its inaccessibility to third parties and the absence of lawful public access. Any information exchanged via the Ticket System or email is considered confidential.
4.2. The Customer agrees that the Provider may disclose the fact of cooperation, the use of certain Services by the Customer, and may display the Customer’s company name, trade name, and trademarks in public materials and on the Provider’s website. This disclosure does not extend to any additional details of the cooperation. The Provider will notify the Customer at least 30 (thirty) calendar days in advance of such disclosure via the Ticket System, email, or telephone.
4.3. The use of the Customer’s company name, trade name, and trademarks under this Agreement does not constitute a transfer or licensing of intellectual property rights under Russian intellectual property law.
4.4. The information referenced in Clause 4.1 shall not be disclosed or made public without the other Party’s prior written consent during the term of the Agreement and for 5 (five) years after its termination, regardless of the reason.
4.5. Each Party agrees to take all reasonable and appropriate measures to prevent unauthorized disclosure of confidential information. These measures shall be no less stringent than those used to protect their own confidential information of similar importance.
4.6. The Provider may disclose information about the Customer only in accordance with the laws of the Russian Federation.
4.7. If the Customer violates the confidentiality provisions of this Agreement, the Provider has the right to unilaterally terminate the provision of Services as of the date of the breach and may also seek compensation for any damages incurred as a result of the breach.

5. LIABILITY OF THE PARTIES

5.1. The Parties shall be liable for improper fulfillment of this Agreement in accordance with the legislation of the Russian Federation, considering the terms outlined herein.
5.2. The Provider ensures the continuous operation of its equipment used to deliver Services, except in cases of scheduled maintenance, technical failures, third-party interference, failure of information transport channels beyond the Provider’s control, or force majeure events. In case of unplanned power outages or system failures, the Provider shall promptly take action to restore operations and, where possible, inform the Customer.
5.3. The Customer accepts full responsibility and all associated risks related to using the Internet via the Provider’s Services and infrastructure.
5.4. If the Customer fails to notify the Provider of a change to the registered phone number used during account registration, the Provider bears no responsibility for any inability to restore access to the Control Panel or identify the Customer.
5.5. If any third party or copyright holder brings claims or legal actions against the Provider due to illegal content hosted on the Customer’s or their clients’ website(s), the Provider may:

Involve the Customer as a co-defendant;
Seek reimbursement for legal expenses and damages if the Provider is held liable;
Demand compensation for violations of software license terms if the Customer uses licensed software rented from the Provider.

Demand compensation for violations of software license terms if the Customer uses licensed software rented from the Provider.
5.6. The Customer is solely responsible for the content they host using the Provider’s Services, including the accuracy, legality, and absence of third-party claims, and for any damage caused to individuals, legal entities, the state, or societal morals, whether directly or through third parties using the Customer’s network credentials.

6. LIMITATION OF LIABILITY

6.1. The Provider shall not be liable for any unlawful actions committed by the Customer.
6.2. The Provider shall not be liable for infringement of third-party rights arising from actions taken by the Customer using the Services.
6.3. Under no circumstances shall the Provider’s liability for damages related to the execution of this Agreement exceed the amount equivalent to one (1) month of paid Services.
6.4. The Provider does not guarantee that any software or materials obtained through the Services will be free of viruses or other harmful components, and shall not be liable for direct or indirect losses caused by errors, omissions, delays, file deletions, or data transfer failures.
6.5. The Provider shall not be liable to the Customer for:
6.5.1. Any loss resulting from the disclosure, loss, or inaccessibility of the Customer’s login credentials. Anyone who uses such credentials is considered the Customer’s authorized representative. Access recovery is carried out via the method selected in the Control Panel.
6.5.2. Lost profits or indirect losses resulting from use or non-use of the Services.
6.5.3. The functioning or availability of the Internet or its segments, unless otherwise expressly stated in the Agreement.
6.5.4. Any information, products, or services obtained online, including content hosted on the Provider’s infrastructure.
6.5.5. Changes in features or performance of the Services, unless explicitly defined in the Agreement.
6.5.6. The quality, accuracy, or safety of software used on the Provider’s servers or Internet resources, unless such software is developed by the Provider, or if the Customer uses uncertified or unlicensed equipment.
6.5.7. Delays, disruptions, or limited use of the Provider’s resources caused directly or indirectly by third-party actions or failures in information transport channels beyond the Provider’s control.
6.5.8. Any unlawful actions by third parties.
6.5.9. The content of Customer- or user-managed information nodes. The Provider does not conduct prior content moderation but reserves the right to block, edit, or delete content in case of Agreement or legal violations.
6.5.10. The integrity or safety of data hosted by the Customer unless otherwise specified in the Agreement.
6.5.11. Any software or components used by the Customer in connection with the Services.
6.5.12. Violations of any licensing terms by the Customer.
6.6. The Provider shall not be responsible for the content transmitted by the Customer over the Internet or via the Provider’s infrastructure. The Provider does not monitor, manage, or verify the content stored, published, or distributed using the Services and assumes no responsibility for its accuracy, quality, or nature.

7. REPRESENTATIONS AND WARRANTIES

7.1. The Customer confirms that the registration information, banking, and contact details provided to the Provider are accurate and up to date.
7.2. The Customer undertakes to keep their account details current and to notify the Provider of any changes within 5 (five) business days.
7.3. The Customer confirms that they do not intend to use the Provider’s Services for any unlawful purposes.
7.4. The Customer confirms they have obtained all necessary approvals, consents, and permissions required by law and their internal policies to enter into and perform this Agreement.
7.5. The individual executing this Agreement on behalf of the Customer represents that they are duly authorized to do so.
7.6. There are no legal, regulatory, or judicial restrictions (including foreign or international) that prevent the Customer from entering into or performing this Agreement.
7.7. The Customer confirms that they possess all necessary licenses, certificates, and permits required for conducting their business in the Russian Federation, if such licensing or certification is legally required. The Provider shall not be liable for the Customer’s use of non-compliant equipment.
7.8. The Customer agrees to use software (whether provided by the Provider or installed independently) only in accordance with applicable licensing terms.
7.9. The Parties undertake to comply with applicable anti-corruption laws and to refrain from any actions that could result in violations, including offering, accepting, or authorizing unlawful payments, directly or indirectly, to any party.
7.10. In case of a breach of anti-corruption provisions by either Party, the other Party may suspend or terminate the Agreement unilaterally with written notice.

8. FORCE MAJEURE

8.1. The Parties shall not be liable for delays or failures in performance due to force majeure events, including but not limited to: war, military actions, riots, sabotage, strikes, fires, explosions, floods, natural disasters, legal bans by authorities, sanctions, and other similar events.
8.2. Upon becoming aware of such circumstances, the affected Party shall notify the other Party in writing without delay.
8.3. Neither Party shall be liable for any losses, claims, or third-party demands resulting from force majeure events.
8.4. If a force majeure event lasts more than 30 (thirty) calendar days and materially affects performance, either Party may terminate the Agreement by giving 5 (five) business days’ written notice.

9. TERM, AMENDMENT, AND TERMINATION OF THE AGREEMENT

9.1. This Agreement is valid for one (1) year from acceptance by the Customer and renews automatically for successive one-year terms unless terminated by either Party with 30 (thirty) days’ notice before expiry.
9.2. The Provider may unilaterally amend the Agreement by notifying the Customer at least 5 (five) calendar days in advance. If the Customer disagrees, they must terminate the Agreement within 10 (ten) days of receiving the notice. Otherwise, changes are deemed accepted.
9.3. Either Party may terminate the Agreement with 30 (thirty) days’ written notice. In case of a breach by the Customer, the Provider may set a shorter notice period or discontinue specific Services with 15 (fifteen) days’ notice.
9.4. The Provider may terminate the Agreement immediately if it becomes aware that:

The Customer is at risk of non-performance;
Liquidation, bankruptcy, or insolvency proceedings are initiated against the Customer;
The Customer acknowledges inability to meet financial obligations.

9.5. Termination does not relieve the Customer of financial obligations incurred under the Agreement.
9.6. If the Customer initiates termination, prepaid unused full months will be refunded. The current month is non-refundable. Refunds are made upon receipt of an original written request and subject to identity verification (passport/SIM verification, etc.).
9.7. If the Provider terminates the Agreement due to a violation, the Customer forfeits any remaining funds. Any debt must be repaid.
9.8. In case of repeated violations as outlined in the Service Usage Policy, the Provider may terminate the Agreement without prior notice.

10. DISPUTE RESOLUTION

10.1. In case of any dispute, the Parties shall attempt to resolve it through negotiation.
10.2. A formal written claim is mandatory before filing a lawsuit. Claims must reference the violated clause or law. The recipient must respond within 10 (ten) business days.
10.3. If no resolution is reached, disputes shall be settled under the laws of the Russian Federation. If the Customer is a legal entity or sole proprietor, disputes are subject to the Arbitration Court of the Moscow Region. If the Customer is an individual, jurisdiction is based on the Provider’s legal address.

11. COMMUNICATION

11.1. The Parties shall communicate through the Ticket System and the contact details published on https://ufo.hosting.
11.2. The Provider may also notify the Customer via the website, Control Panel, email, or other legally acceptable methods.
11.3. The Customer is responsible for ensuring delivery of communications, including in cases of incorrect or inaccessible email addresses.
11.4. If contact details change, the Parties must notify each other within 10 days. The Customer must notify the Provider via the Ticket System or postal mail. The Provider may notify via the website, Control Panel, email, or Ticket System.
11.5. If the Customer provides an invalid or inaccessible email address, all notices sent by the Provider to that address shall be deemed delivered.
11.6. Messages and documents sent via the Ticket System are legally equivalent to those in simple written form, except for the Agreement itself and accounting/tax documents.
11.7. In case of doubt regarding communication or actions via the Control Panel, the Provider’s internal records shall serve as valid proof.

12. FINAL PROVISIONS

12.1. Neither Party may transfer its rights or obligations under this Agreement without the other Party’s prior written consent, except when the Provider involves third-party service providers under separate agreements.
12.2. If any clause of this Agreement is found invalid, this shall not affect the validity of the remaining provisions.

13. PROVIDER DETAILS

Company name: UFO.Hosting LLC
Tax ID (INN): 5043089443
KPP: 504301001
Primary State Registration Number (OGRN): 1255000011540
Legal address: Promyshlennaya St., Bldg. 1, Office 113, Sergievo Village, Chekhov District, Moscow Region, 142305, Russia
Bank account: 40702810310001856635
Bank name: Tinkoff Bank JSC
Bank Tax ID (INN): 7710140679
BIC: 044525974
Correspondent account:
Bank address: 38A, Bldg. 26, 2nd Khutorskaya St., Moscow, 127287, Russia
Phone: +7 993 366-27-27
Email: payments@ufo.hosting