Refund Policy

Effective Date: April 1, 2025

1. Definitions

1.1.Account Balance — the total amount of unused funds available on the Customer’s personal account within the client area at https://ufo.hosting..

2. General Provisions

2.1. The Service Provider, acting in accordance with applicable laws, agrees to issue a refund to the Customer in cases explicitly outlined in this Policy.
2.2. Refunds are processed only upon written request submitted by the Customer.
2.3. The refundable amount shall include the full balance of unused funds available in the Customer’s account at the time of the refund request.
2.4. In the event of early termination of services initiated by the Customer, and provided there is no breach of agreement on the part of the Service Provider, no refund or prorated compensation will be issued.

3. Customer Identification

3.1. Identification of the Customer is mandatory prior to any refund being issued. Refunds will not be processed for anonymous or unverified users.
3.2. Acceptable identification documents include:
For individuals: a clear copy of a valid government-issued photo ID (e.g., passport or national ID)
For legal entities: a power of attorney authorizing the request on behalf of the entity, along with a valid government-issued ID of the requesting person.
3.3. All submitted documents must be clear, in color, legible, and free from unauthorized alterations (except for optional watermarks containing the name of the Service Provider and the date of submission).

4. Refund Procedure

4.1. Upon receipt and verification of all required documents, the refund process is as follows:
4.1.1. The Service Provider shall issue a refund for the eligible amount to the bank account or payment details specified in the Customer’s written request.
4.1.2. Upon confirmation from the payment gateway or banking institution that the transaction has been successfully completed, the Customer’s account balance will be reset to zero.
4.1.3. Upon request, the Service Provider shall provide the Customer with a receipt or payment confirmation related to the refunded transaction.
4.2. Refund requests are processed by the Service Provider within ten (10) business days after all required documents have been submitted.
4.3. The Service Provider is not responsible for any delays in funds being credited to the Customer’s account after the refund has been handed over to the bank or payment provider. Such delays are subject to the internal policies of third-party institutions and are outside the Service Provider’s control.