How UFO.Hosting technical support works

We understand how important quality support from a hosting provider is. The stability of the site, data security and client peace of mind often depend on the efficiency and competence of the support service. That is why at UFO.Hosting we provide reliable support 24/7 — without weekends, holidays or breaks.

How to contact technical support?

You can contact specialists in any convenient way:

• Through the ticket system — available in your personal account

Via online chat — a pop-up window on the website, in the lower right corner.

• By phone: +7 993 366‑27‑27
• By email: support@ufo.hosting

All requests are recorded in order to save the history of correspondence and resolve repeated or complex requests faster.

Processing times for requests:

• Simple queries (by tariffs, settings, access) are processed on average within 10 minutes.
• Complex technical cases require additional time — depending on the depth of the problem, the period is agreed with the client.

Our task is not just to answer, but to really help.

We work 24/7.

UFO.Hosting support is available around the clock — any day of the week, including holidays. This is especially important for clients with irregular schedules or projects running without interruption.

The 24/7 format allows you to:

• eliminate failures immediately, without waiting for “working hours”;
• quickly restore the functionality of the site or server;
• receive assistance at night, on weekends and during peak periods.

How technical support helps

Appeals that can and should be addressed:

• Questions about setting up CMS, VPS and control panels
• Problems with access, site loading, mail
• Setting up SSL, backup, domains
• Site transfer and technical migration
• Updates, plugin conflicts, server errors and much more.

If you have a question, just write to the chat or create a ticket. We are always in touch and always ready to help.

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